Last Updated: 3/20/2025
Thank you for shopping with ElyMalls. We value your satisfaction and want to ensure you have a smooth experience with returns and refunds. Please read our policy carefully.
1. Returns
Our return policy lasts 60 days from the date of purchase. If 60 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods (food, flowers, newspapers, etc.)
- Personal care items (e.g., skincare, hygiene products)
3. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 6 days, and a credit will be applied to your original payment method.
Late or missing refunds:
- If you haven’t received a refund yet, check your bank account first.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at elymallshop@gmail.com
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at elymgmail.com and ship your item to: [Your Address].
5. Shipping Returns
To return your product, you should mail it to: PO Dhamial Camp, Rawalpindi.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our Refund and Returns Policy, contact us at:
📧 elymallshop@gmail.com
📞 923291916935